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Claire AI assists your instructor in summarizing notes and organizing feedback, but your instructor always makes the final decision on your grade. The AI does not grade your work autonomously. However, just like with humans, as AI processes large amounts of text, there is a small chance it might misinterpret a note or generate an inaccurate summary. If you read your feedback report and feel that a comment does not accurately reflect what you submitted, here is how you should handle it.

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1. Review the rubric and your submission

Before reaching out to your instructor, do a thorough self-review:
  • Reread the specific rubric criterion you were marked down on.
  • Look at the exact section of your submission or the interview transcript that the feedback points to.
  • Ask yourself: Did I clearly demonstrate this skill, or did I assume the instructor would know what I meant?

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2. Identify the specific discrepancy

If you still disagree with the feedback, identify exactly where the error is. Be specific. For example, instead of saying, “I think I deserve a better grade,” identify the specific issue: “The feedback says I failed to mention the economic impacts of the policy, but in the third paragraph of my transcript, I discussed the inflation rate and job market effects in detail.”

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3. Flag the issue to your instructor

Because your instructor has final authority over your grade, you need to communicate the discrepancy to them directly.
When reaching out, assume good intent. Frame your concern as a request for clarification or a potential AI summarization error, rather than an unfair grading practice.
Here is a template you can use to structure your message:
Appeal template
Subject: Question regarding feedback on [Assignment Name]

Dear [Instructor Name],

I am writing to ask for clarification on the feedback I received for [Assignment Name].

Under the "[Rubric Criterion]" section, the feedback states that [quote the specific feedback you disagree with]. However, in my submission, I noted that [explain what you actually wrote or said, pointing to a specific paragraph or timestamp].

Could you please review this section? I want to make sure I understand the feedback so I can improve for the next assignment. If this was an error in how the AI summarized the notes, I wanted to bring it to your attention.

Thank you, [Your Name]

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4. Your instructor’s review

Your instructor can open your submission in the Claire platform, review the AI-generated feedback against their original grading notes, and read your original submission or transcript. If they find that the AI hallucinated a detail or that they made a mistake in their original notes, they can easily override the score, edit the text, and publish an updated feedback report to your student portal.